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Service Support

One‑stop full‑range service for your packaging machine project, from pre‑sales consultation to after‑sales on‑site support.

FAQS

Send your detailed project requirements to us, our professional technical sales team will reply within 24 hours. We provide consultation via WhatsApp, email and online video meeting.

FAQS

Need Further Support?

 

Send your detailed project requirements to us, our professional technical sales team will reply within 24 hours. We provide consultation via WhatsApp, email and online video meeting.

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What does your 12‑month warranty cover?

Our 12‑month warranty starts from the Bill of Lading date. It covers free replacement of defective original components caused by manufacturing faults. Consumable wearing parts are excluded from the warranty scope.

Can you send engineers for overseas on‑site commissioning?

Do you offer production-line layout design service?

What is your typical production lead time?

Can I customize special pouch sizes and machine functions?

Still Need Help?

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